Jun 28, 2022
In General Discussion
Satisfying our customers is an essential first step to retain Jewelry Retouching them and obtain recommendations. Therefore, it is very important that we are able to measure how satisfied our customers are with our brand. The Net Promoter Score or NPS is a very simple metric that has become the reference standard for measuring customer satisfaction. We show you Jewelry Retouching how to calculate it and use it in your business. Discover the most important digital marketing metrics . The 130 that you should not lose sight of! Click here and download the most Jewelry Retouching complete e book. Explanatory video of how the Net Promote Score works. What is Net Promoter Score (NPS)? The Net Promoter Score or NPS is a metric that measures the loyalty of a company's customers based on the probability of recommendation . Its origin is in a 2003 article by Frederick F. Reichheld entitled The One Number You Need To Grow ("The only number you need to grow") and published in Jewelry Retouching the Harvard Business Review. NPS is based on a single question: "How likely are Jewelry Retouching you to recommend the product or service to a family member or friend?" Response is indicated on a scale of 0 to 10: 0 means "Very unlikely to recommend" and 10 means "Definitely Jewelry Retouching would recommend." Based on their response, customers are classified into three categories: From 0 to 6 points: detractors. 7-8 points: passive or indifferent. 9-10 points: promoters.